BRTS

FAQ'S

faq's

Either you may have lost your loved one(friend /family member) or been injured or have witnessed or may have been a driver involved in a road collision. We can help you to cope up with road related trauma with our telephone counselling service handled by qualified psychologists. Our support group activity can help you further in finding relief in these stressful circumstances.
Our counselling services and support activities are free .However you will have to pay the call charges and data (internet) charges as per your telecom provider.
We are currently supported by a team of intern psychologists working remotely .Each of our team member possess Graduate(Master's) degrees in Psychology or Counselling Psychology with prior training experience and are from reputed universities/colleges across the country. Each of our team member go through a rigorous screening process along with a interview, before they are assigned to be onboard. Every intern psychologist is mentored by a senior psychologist.
The languages offered are Hindi,English,Marathi,Malayalam,Gujarathi,Kannada,Telugu,Punjabi,Tamil (as on 07,Jan 2021)
Irrespective of your geographical location ,you can reach us on XXXXXXX . However you will have to pay the call and data (internet) charges as per your telecom provider. Our working days are from Monday to Friday 10am-5pm(IST).
Currently we don't offer these services.
Our working days are Monday to Friday from 10am -5pm(IST). In an event of an unexpected outage in our services ,it will be duly conveyed in our website & other social media channels
We do not offer prior appointment facility. The calls are directly handled by counsellors ,whenever you feel its the best time to seek help you can reach us.
No ,we don't have call back facility.
In an event of disruption of telephone counselling due to connectivity you can always call back and continue from where you left . If the connectivity still creates trouble after repeated attempts, you can reach us the next working day. At the start of your counselling session,the counsellor will explain what to do, in case of any connectivity outages.
We don't offer face-face counselling .
In case you have any questions, You can reach us via email & it will be replied by one of the team member.
Seeking help at times can feel uncomfortable ,but it's the first step towards your recovery . Our counsellors are well qualified to make your first appointment session comfortable. Whenever you feel its best time to seek help you can reach us.
Currently our support meetings are facilitated in English & Hindi language. You can attend the support meeting with your family member or close friend who can help you in interpretation.

Support group meetings are conducted via web every second saturday of the month.If you wish to participate register here .

Music for Road Trauma(MRT) is conducted via web every fourth saturday of the month . If you wish to participate as a performer (musician/singer )or as an attendee register your interest here

We use call masking to keep your personal number private .
Your location is not traced.
The counselling sessions are recorded and will be discarded every three months .Recordings are accessed only for quality monitoring purposes, for the service offered by us. The data is stored securely and will not be shared with anyone.
During your first session of counselling ,a unique ID is generated and given to you to note down and keep it secure. This unique ID(four digit number) will be asked by your counsellor which will help us to start from where you have left in the previous session .To maintain anonymity you are recognised by this unique ID only .
You will not be asked to reveal your personal identity details.
No, you will not be judged in any form whatsoever. Our counsellors are non-judgemental in their approach .
You can reach us for both counselling service & support group activity irrespective of your court/legal proceedings. However, legal aid/advice/assistance in whatsoever form is not provided under any circumstances ,you should discuss the same with your personal injury lawyer. You should refrain from attending the support group activity if affected by alcohol and/or drugs or currently under any de-addiction program.
You should consult your psychiatrist before you avail counselling service or attending the support activity. We don't have a psychiatrist.

Donation

BRTS (Beyond Road Trauma Support) Services India Foundation is a Not for profit section-8 entity incorporated in December, 2020.
Your contributions will help us with the expenses related to road trauma counseling service and conducting support and education programs along with associated costs of yearly subscriptions, stationery expenses and team salaries.
Currently the donations are not eligible for tax-exemption. However as and when we are complaint with Section 80G of the Income tax Act ,1961 ,It will be updated on the website.
Your donation is handled by third party payment gateway recognized by Reserve Bank of India Bank(RBI) ,hence your transaction is thoroughly secured.
No, all the donations are accepted online
You will firstly receive an acknowledgement upon reflection of funds in our bank account and the receipt of donation will be sent to the provided email address in three working days .
Currently ,donations made in Indian Rupees (INR) are accepted. However as and when we are compliant with Foreign Contribution Regulation Act, 2010.,It will be updated on the website.
Please write to us at xxx@xxx with the subject Non-financial Donation, we will reach out to you.

faq's

Either you may have lost your loved one(friend /family member) or been injured or have witnessed or may have been a driver involved in a road collision. We can help you to cope up with road related trauma with our telephone counselling service handled by qualified psychologists. Our support group activity can help you further in finding relief in these stressful circumstances.
Our counselling services and support activities are free .However you will have to pay the call charges and data (internet) charges as per your telecom provider.
We are currently supported by a team of intern psychologists working remotely .Each of our team member possess Graduate(Master's) degrees in Psychology or Counselling Psychology with prior training experience and are from reputed universities/colleges across the country. Each of our team member go through a rigorous screening process along with a interview, before they are assigned to be onboard. Every intern psychologist is mentored by a senior psychologist.
The languages offered are Hindi,English,Marathi,Malayalam,Gujarathi,Kannada,Telugu,Punjabi,Tamil (as on 07,Jan 2021)
Irrespective of your geographical location ,you can reach us on XXXXXXX . However you will have to pay the call and data (internet) charges as per your telecom provider. Our working days are from Monday to Friday 10am-5pm(IST).
Currently we don't offer these services.
Our working days are Monday to Friday,10am -5pm(IST).We are closed on public holidays. In an event of an unexpected outage in our services ,it will be duly conveyed in our website & other social media channels.
We do not offer prior appointment facility. The calls are directly handled by counsellors ,whenever you feel its the best time to seek help you can reach us.
No ,we don't have call back facility.
In an event of disruption of telephone counselling due to connectivity you can always call back and continue from where you left . If the connectivity still creates trouble after repeated attempts, you can reach us the next working day. At the start of your counselling session,the counsellor will explain what to do, in case of any connectivity outages.
We don't offer face-face counselling .
In case you have any questions, you can reach us via email and it will be replied to by one of the team members. We don't offer any prior appointment facility by email .
Seeking help at times can feel uncomfortable ,but it's the first step towards your recovery . Our counsellors are well qualified to make your first session comfortable.
Currently our support meetings are facilitated in English & Hindi language. You can attend the support meeting with your family member or close friend who can help you in interpretation.
Support group meetings are conducted via web every second saturday of the month.If you wish to participate register here .

Music for Road Trauma(MRT) is conducted via web every fourth Saturday of the month . If you wish to participate ,please register your interest here .

We use call masking to keep your personal number private .
Your location is not traced.
The counselling sessions are recorded and will be discarded every three months .Recordings are accessed only for quality monitoring purposes, for the service offered by us. The data is stored securely and will not be shared with anyone.
During your first session of counselling ,a unique ID is generated and given to you to note down and keep it secure. This unique ID(four digit number) will be asked by your counsellor which will help us to start from where you have left in the previous session .To maintain anonymity you are recognised by this unique ID only .
You will not be asked to reveal your personal identity details.
No, you will not be judged in any form whatsoever. Our counsellors are non-judgemental in their approach .
You can reach us for both counselling service & support group activity irrespective of your court/legal proceedings. However, legal aid/advice/assistance in whatsoever form is not provided under any circumstances ,you should discuss the same with your personal injury lawyer. You should refrain from attending the support group activity if affected by alcohol and/or drugs or currently under any de-addiction program.
You should consult your psychiatrist before you avail counselling service or attending the support activity. We don't have a psychiatrist.

Donation

BRTS (Beyond Road Trauma Support) Services India Foundation is a Not for profit section-8 entity incorporated in December, 2020.
Your contributions will help us with the expenses related to road trauma counseling service and conducting support and education programs along with associated costs of yearly subscriptions, stationery expenses and team salaries.
Currently the donations are not eligible for tax-exemption. However as and when we are complaint with Section 80G of the Income tax Act ,1961 ,It will be updated on the website.
Your donation is handled by third party payment gateway recognized by Reserve Bank of India Bank(RBI) ,hence your transaction is thoroughly secured.
No, all the donations are accepted online
You will firstly receive an acknowledgement upon reflection of funds in our bank account and the receipt of donation will be sent to the provided email address in three working days .
Currently ,donations made in Indian Rupees (INR) are accepted. However as and when we are compliant with Foreign Contribution Regulation Act, 2010.,It will be updated on the website.
Please write to us at xxx@xxx with the subject Non-financial Donation, we will reach out to you.
If your question remains unanswered, you can get in touch with us by writing to us at XXX@XXX.